Notice of Non-Discrimination

Nondiscrimination Statement

North-Star Care, Inc. (“NorthStar”) complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics). NorthStar does not exclude people or treat them less favorably because of any of these characteristics.

NorthStar is a small organization and does not maintain a formal language-access or interpreter program at this time. We will, however, make reasonable efforts to accommodate the communication needs of people with disabilities and people whose primary language is not English. If you need an accommodation to communicate with us or to access our services, contact NorthStar’s Senior Director of Compliance using the information below, and we will work with you to find an appropriate solution wherever we are able.

Requesting Accommodations

If you need help communicating with us, please let us know and we will do our best to accommodate your request in whatever way we reasonably can. To request an accommodation, call 253-356-7477 or email info@northstarcare.com. We will work with you individually to identify a reasonable solution based on your needs and the resources available to us.

How to File a Grievance

If you believe that NorthStar has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Section 1557 Coordinator:

You can file a grievance in person or by mail, telephone, or email. If you need help filing a grievance, our Senior Director of Compliance is available to help you. Filing a grievance will not affect your access to care or services.

File a Complaint with the U.S. Department of Health and Human Services

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.

Contact Us

For questions about this Notice or to request communication assistance, contact NorthStar’s Senior Director of Compliance at info@northstarcare.com or 253-356-7477.